Online Visit Process
How Bidwell Health online visits work
One $45 visit, reviewed by a licensed clinician. No subscription. If treatment is appropriate, your prescription goes to the pharmacy you choose. Medication is purchased separately. Bidwell Health serves eligible adults ages 18 and older in supported states, with no scheduled video appointment required.
- $45 per visit, including return visits. The fee covers clinical assessment, the prescription decision, and follow-up messaging about the same visit during the messaging window.
- No scheduled video appointment for supported conditions. No appointment is required for supported online visits.
- No insurance billing and no required subscription.
- Clinician review is required before any prescription is sent.
- Medication cost is paid separately at the pharmacy.
- Not for emergencies, pediatric care, pregnancy-related complications, or controlled substances.
The visit process
Choose your visit
Select the condition that matches what you need: UTI, BV, yeast infection, ED, hair loss, or a bridge refill for an eligible stable non-controlled medication.
Complete the online intake
Answer clinical questions about symptoms, medical history, allergies, current medications, pharmacy, state location, and safety factors. Some visit types may require photos when clinically needed.
Licensed clinician review
A licensed clinician evaluates your symptoms, history, medications, and safety factors. If more information is needed, the clinician can message you before making a treatment decision. Check your portal for questions that need a reply. Reviews are available seven days a week, including weekends; response times vary.
Prescription sent when appropriate
If online treatment is clinically appropriate, the prescription is sent electronically to the pharmacy you chose. The pharmacy handles pickup, delivery options, and medication cost.
Refund if not appropriate
If the clinician determines that online treatment is not clinically appropriate, your visit fee is refunded and you are directed to a safer care option. A prescription is never guaranteed. See the visit pricing and refund policy.
Your pharmacy, your medication cost
Choose a local pharmacy, a mail-order pharmacy such as Amazon Pharmacy or Cost Plus Drugs, or a compounding pharmacy that can fill the clinically appropriate prescription. Pharmacy choice does not guarantee that a particular medication or compounded preparation will be prescribed. Bidwell Health does not sell or ship medication.
The pharmacy sets medication and shipping prices. Costs depend on the medication, quantity, pharmacy, and any accepted insurance or discount card. Ask the pharmacy for its final price and delivery estimate before purchasing.
If a prescription is delayed, check with the pharmacy about processing, stock, account setup, and delivery. If it cannot locate the prescription or you need a different pharmacy, contact us through your visit messages while the window is open, or use our support contact for routing help. Sending a prescription does not mean it is ready for pickup or shipment.
What happens after your visit
Your care summary, prescription details, and messages are available in the patient portal. Follow-up messaging about the same visit is included for 21 days. The window begins when delivery of your care-ready notification is confirmed or when you first open your completed care summary, whichever is recorded first. The portal shows your messaging end date.
Use the open conversation for non-emergency questions about your instructions, response to treatment, or pharmacy. After the window closes, your previous care information and conversations remain readable. A new clinical question then requires a new $45 visit. Contact support for account or record-access help.
Check-ins and renewal reminders depend on your condition and treatment plan. Follow your clinician's instructions and the quantity and refills on your prescription. A reminder is an invitation to request review, not an automatic prescription, subscription, or charge. New and return visits each cost $45, with medication paid separately.
See how follow-up messaging works. If symptoms become urgent or need an examination, seek in-person care rather than waiting for a portal reply.
What online visits are best for
Uncomplicated lower UTI symptoms in eligible adults, without red flags such as fever, flank pain, pregnancy, or complicated history.
Common vaginal-symptom patterns where online evaluation is appropriate and red flags are absent.
Focused online evaluation with medication-interaction and safety screening before prescribing.
Short-term refills for eligible adults already stable on non-controlled chronic medications.
When online care is not appropriate
Bidwell Health is not for emergencies. Call 911 or seek urgent care for chest pain, trouble breathing, stroke symptoms, severe allergic reactions, severe abdominal pain, suicidal thoughts, pregnancy-related complications, or symptoms that require a physical exam, lab testing, imaging, or emergency assessment.
Bidwell Health does not prescribe controlled substances, including opioids, benzodiazepines, stimulants, or sleep medications.
Compare care options
See when a focused online visit may fit and when in-person urgent care is safer. Read the guide.
Compare visit format, prescription path, and red flags. View comparison.
Compare a focused online practice with a broader telehealth platform. View comparison.
Browse common stable, non-controlled medications that may fit bridge-refill review. View medication list.
Common questions
No. Bidwell Health does not bill insurance. The visit fee is paid online, and medication cost is separate at the pharmacy. Learn about cash-pay online visits or online prescriptions with no video required. See the online prescription guide hub.
No. Supported visits use an online intake and licensed clinician review. See how no-video online visits work.
Yes. Clinically appropriate prescriptions may go to your chosen local, mail-order, or compounding pharmacy, including Amazon Pharmacy and Cost Plus Drugs, if the pharmacy can fill them. Medication and shipping are paid separately. See pharmacy guides.
A licensed clinician evaluates each case and may ask follow-up questions through portal messages before making a treatment decision. Clinical oversight is led by Bidwell Health's Chief Clinical Officer.
Explore before a visit
Our free health tools and AI connector offer general education and published practice information. Using them does not start a visit; you complete your own intake if you decide to seek care.
Related pages
About Bidwell Health | Is Bidwell Health legit? | Bidwell Health reviews | States we serve | FAQ