Patient messaging
Can I Message My Provider After an Online Visit?
Bidwell Health patients can use the patient portal to message about a submitted or completed visit, including pharmacy questions and follow-up concerns.
Short answer: Yes. After a visit is submitted or completed, you can use the patient portal to message Bidwell Health about that visit. Messaging is for non-emergency follow-up questions, pharmacy issues, and clarification.
- Portal messaging is tied to the patient visit.
- Use messaging for non-emergency follow-up questions.
- Questions about pharmacy pickup, prescription status, and symptom updates can be sent through the portal.
- The portal is not for emergencies or rapidly worsening symptoms.
- If symptoms are severe or urgent, seek in-person or emergency care.
What messaging is good for
Messaging is useful for prescription pickup questions, pharmacy transfer questions, symptom updates, clarification after provider review, and follow-up questions about the same visit.
What messaging is not for
Portal messaging is not for chest pain, trouble breathing, stroke symptoms, severe allergic reactions, severe pain, suicidal thoughts, pregnancy-related emergencies, or any rapidly worsening condition.
How patients access messages
Patients use their portal or visit-status link to access visit details and messages. Email and SMS may point patients back to the portal when a secure reply is needed.