Patient messaging
Can I Message My Provider After an Online Visit?
Bidwell Health visits include 21 days of follow-up messaging after care delivery. Learn when the window begins and when a new $45 visit is needed.
Bidwell Health quick facts
- Visit fee: $45 online visit.
- Insurance: no insurance billing; medication cost is paid separately at the pharmacy.
- Visit format: online intake reviewed by a licensed clinician; no scheduled video visit required for supported services.
- Eligibility: adults 18 and older physically located in Arizona, Colorado, Connecticut, Florida, Iowa, Maryland, Montana, New Mexico, Utah, Virginia, or Washington.
- Safety: not for emergencies; prescriptions are never guaranteed and are sent only when clinically appropriate.
- Portal messaging is tied to the patient visit.
- Use messaging for non-emergency follow-up questions.
- Questions about pharmacy pickup, prescription status, and symptom updates can be sent through the portal.
- The portal is not for emergencies or rapidly worsening symptoms.
- If symptoms are severe or urgent, seek in-person or emergency care.
When the 21-day window begins
The window begins when delivery of your care-ready notification is confirmed or when you first open your completed care summary, whichever is recorded first. It does not begin simply because you paid for or submitted the intake. Check the messaging end date shown in your portal.
What happens when messaging closes
Your previous care information and conversations remain readable after the window closes. A new clinical question then requires a new $45 visit. Return visits are clinician reviewed, prescriptions depend on clinical appropriateness, and medication is paid separately at your chosen pharmacy. There is no subscription or automatic renewal charge. Contact support for account or record-access help.
What messaging is good for
Messaging is useful for prescription pickup questions, pharmacy transfer questions, symptom updates, clarification after provider review, and follow-up questions about the same visit.
What messaging is not for
Portal messaging is not for chest pain, trouble breathing, stroke symptoms, severe allergic reactions, severe pain, suicidal thoughts, pregnancy-related emergencies, or any rapidly worsening condition.
How patients access messages
Sign in to the patient portal or follow your secure visit link to read your care summary and messages. Check the portal for any clinician questions and reply while your messaging window is open. See the full visit process for pharmacy, pricing, and follow-up details.