2026 Comparison
Six services reviewed honestly: Bidwell Health, Wisp, Nurx, Favor, Hims/Hers, and Lemonaid. Each handles UTIs via async telehealth, but they differ meaningfully in pricing model (flat vs subscription), speed (pharmacy pickup vs mail-order), state coverage, and the breadth of conditions they also treat. The "best" depends on your situation — here's how to choose.
Four dimensions matter for an online UTI service: clinical rigor (does the intake correctly screen for complicated cases?), speed (how fast from intake to pharmacy pickup?), cost (total all-in price for one UTI episode?), and coverage (does it operate in your state?). We scored each service on these four dimensions using publicly available pricing, state-licensure disclosures, and published clinical protocols. User review ratings (Trustpilot, App Store) inform qualitative commentary but aren't the primary ranking factor.
| Service | Visit fee | Speed | State coverage | Subscription? | Best for |
|---|---|---|---|---|---|
| Bidwell Health | $45 flat | <2 hr review, same-day pharmacy pickup | 12 states (AZ, CO, CT, FL, IA, MD, MT, NM, NY, UT, VA, WA) | No | One-time visits, flat-fee preference, 12-state residents |
| Wisp | $45–65 visit, often prompts subscription | Same-day pharmacy pickup | All 50 states | Optional (but default) | Nationwide coverage, women's health focus |
| Nurx | $50–75 visit or membership-based | Mail-order 2–5 days; some pharmacy pickup | Most U.S. states | Yes | Multiple women's-health conditions, birth control bundling |
| Favor | Subscription or bundled per-condition | Varies by plan | Most U.S. states | Yes | Broad women's-health scope (birth control, STI testing, UTI) |
| Hims/Hers | ~$39/mo+ membership + medication (as posted) | Mail-order | All 50 states | Yes — auto-renews | Bundling multiple conditions under one subscription |
| Lemonaid | ~$25 visit per UTI (posted) | Same-day pharmacy pickup | Most U.S. states | No | Among lowest per-visit at publication, nationwide pickup |
Strengths: Lowest transparent price among general-purpose telehealth services (at $45 flat with no subscription). Pharmacy-pickup model — fastest route to antibiotics during business hours. Clinical protocols published openly (IDSA-based), clinician NPI numbers on the provider page. Same $45 fee covers UTI, yeast, BV, ED, hair loss, and bridge refills across all conditions.
Limitations: Licensed in 12 states only. No mail-order delivery (pharmacy pickup only). New brand with a growing review base rather than a legacy brand's accumulated history.
Who wins with Bidwell: Adults in the 12 licensed states who want one-time treatment without subscription commitment, prefer local pharmacy pickup, and want clinically-rigorous async telehealth with published protocols. See /uti-treatment
Strengths: Operates in all 50 states with same-day local pharmacy pickup. Long-established women's-health focus with high-volume UTI experience. Published protocols aligned with IDSA. User reviews strong on speed and quality of clinician review.
Limitations: Pricing can feel opaque — visit fee plus medication fees plus subscription options create less clarity than a pure flat fee. Sign-up flow often nudges toward recurring subscription.
Who wins with Wisp: Women in any U.S. state who want same-day pickup, a well-established brand with lots of reviews, and who are comfortable paying per episode even if the checkout has subscription prompts.
Strengths: Broad women's-health scope with birth control, STI testing, PrEP, and UTI under one account. Insurance accepted for some services. Mail-order model removes pharmacy trips.
Limitations: Mail-order is the wrong speed for an active UTI where antibiotics today matter — a 2–5 day delivery window can let symptoms progress. Membership model costs more over time if UTI is the only use case.
Who wins with Nurx: Women already managing birth control or other women's-health conditions via Nurx who also occasionally need UTI treatment bundled into the same account.
Strengths: Broader women's-health scope than UTI-specific services (birth control, STI testing, PrEP where offered, period-related care). Consolidated account for multiple conditions.
Limitations: Subscription model is overkill for occasional UTI use. Per-episode pricing math often exceeds per-visit competitors. Speed depends on plan — mail-order plans are slower than pharmacy-pickup.
Who wins with Favor: Women managing multiple women's-health conditions under one portal who want the platform breadth more than the lowest per-UTI price at publication.
Head-to-head: Bidwell Health vs. Favor
Strengths: 50-state coverage. Bundles well with other Hims/Hers services (hair, ED, skin, mental health). Brand recognition is strong, making it easier for first-time telehealth users.
Limitations: UTI is a secondary offering compared to their hair and ED focus. Subscription pricing means occasional UTI use becomes expensive per-episode. Mail-order timeline isn't ideal for acute UTI.
Who wins with Hims/Hers: People already paying a Hims/Hers subscription for another condition who occasionally need UTI treatment under the same account.
Head-to-head: Bidwell Health vs. Hims
Strengths: At publication, Lemonaid posted roughly $25 per UTI visit — among the lowest per-visit fees we found. Same-day pharmacy pickup model. Broad state coverage.
Limitations: Narrower condition scope means you need separate accounts for other conditions. Protocol rigor has been questioned by some clinician reviewers; intake depth varies by visit type.
Who wins with Lemonaid: Budget-conscious patients who only need UTI treatment, want a lower per-visit cost based on what's posted publicly, and don't need broader condition coverage.
Head-to-head: Bidwell Health vs. Lemonaid
At publication, Lemonaid posted roughly $25 specifically for UTI — among the lowest per-visit fees we found. The best combination of price, speed, and clinical rigor in Bidwell Health's 12 states is Bidwell Health at $45 flat. The widest coverage option is Wisp (all 50 states) with per-visit pricing. For broad women's-health bundling, Favor or Nurx make sense. For Hims/Hers subscribers, stay in that account.
Bidwell Health or Wisp both work. Bidwell is cheaper per-visit and has more transparent pricing; Wisp has more accumulated reviews. Lemonaid's posted UTI fee was roughly $25 at publication — cheaper if it's available in your state.
Wisp, Nurx, Favor, Hims/Hers, or Lemonaid depending on your secondary needs. For a pure one-time UTI visit, Wisp or Lemonaid. For multi-condition account consolidation, Favor or Nurx. For brand familiarity plus other-condition bundling, Hims/Hers.
Skip telehealth entirely. Fever, flank pain, nausea, pregnancy, recurrent UTI, or male patients need in-person care. Urgent care or your primary care provider. See our detailed guide on UTI vs. kidney infection.
If you have telehealth benefits through employer insurance, Teladoc or Amwell can be $0–75 copay. The tradeoffs: video-call format is longer than structured intake, provider may not be licensed in your state (they often are but check), and waiting for an available slot can add hours. For routine uncomplicated UTI, it's a reasonable option if you already have the benefit.
At publication, Lemonaid posted roughly $25 per UTI visit — among the lowest rates we found. Bidwell Health at $45 flat was next in line at publication. Insurance telehealth can be $0 with coverage. Wisp and Nurx run higher once bundled medication pricing is included.
Pharmacy-pickup async services (Bidwell, Wisp, Lemonaid) are typically under 3 hours start-to-finish on a business day. Mail-order services take 2–5 days, which is too slow for an active UTI.
All reviewed services use licensed U.S. clinicians and IDSA-aligned protocols for uncomplicated UTI. Bidwell Health publishes its specific protocols openly; others are less explicit but generally similar. Intake design differs more than treatment algorithms.
Wisp, Hims/Hers, and Nurx have the broadest coverage. Favor and Lemonaid are slightly narrower. Bidwell Health is in 12 states. State licensure is what limits coverage — each service's clinicians must be licensed in your state of residence.