Communication policy

Text Message Policy

Text message consent

If you provide a mobile number and choose to opt in, you agree to receive non-secure text messages from Bidwell Health at the mobile number you provide. Messages may include visit updates, appointment reminders, portal notifications, payment or billing reminders, prescription status updates, and general administrative updates.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out and HELP for help. Consent to receive text messages is not required to receive care.

Medical privacy and SMS

Text messages are not a secure patient portal. Bidwell Health will avoid including detailed medical information in text messages when possible. Sensitive information should be viewed in the secure patient portal or other approved secure channel.

Opt-out and HELP instructions

Reply STOP to opt out of text messages.
Reply HELP for help.
You may also contact Bidwell Health at support@bidwellhealth.com.

No sharing for marketing

Bidwell Health does not share mobile opt-in information or text messaging consent with third parties or affiliates for marketing or promotional purposes.